STEP ONE: CONTACT US
Please email us first at firstname.lastname@example.org to let us know the problem and how you would like it resolved. We can then let you know if the new items you require are in stock, or suggest alternatives.
One you have emailed us, please download and complete the returns form. You will need to fill this in and enclose a printed copy with the items you return. If you don't have a printer, send us an email and let us know.
PLEASE DO NOT SEND BACK RETURN ITEMS WITHOUT INCLUDING RETURNS FORM IN THE PACKAGE.
STEP THREE: SEND BACK YOUR ITEMS
Once you have completed your form and packaged your return items, send them back to:
69B Avenue du 11 Novembre,94170 Le Perreux-sur-Marne France
All items must be returned to us within 30 days of you receiving them, in unwashed and unworn condition (except for trying them on), and with original tags attached. We are unable to exchange or refund any items after 30 days. If you received a damaged or incorrect item, we’ll refund your postage costs. Please keep proof of postage until we have processed your return.